Shipping & returns
Products in stock
shipping costs
We send our packages via GLS as standard. Shipping costs are free from an order of €100. For orders with a value of less €100, an amount of €4.90 will be charged for shipments to Belgium and €6.90 for shipments to the Netherlands.
Delivery time
If your order was placed before 2:30 PM, the order will be processed and shipped the same day.
If a product cannot be shipped within the promised time, the customer will be notified by email. The customer decides whether the order can still go ahead or not.
Returns
Returns may be requested within 14 days after you have received the package via our contact form on the website.
The goods will be sent to us by you in their original condition (unless damaged upon delivery), complete and undamaged.
After the return request has been approved by us, you can print a returns slip and return the items to us with the returns slip. The full return costs are paid by the customer.
If you meet all these conditions, the purchase amount will be transferred to you within 2 working days after receipt of the return shipment.
Carpets
shipping costs
The carpets are supplied by the manufacturer Ancrerugs. The shipping costs are free.
Delivery time
From the moment we receive your payment, the order will be passed on to the manufacturer. The carpets are handmade to measure and therefore have a delivery time of 8-10 weeks. If a product cannot be shipped within the promised time, the customer will be notified by email.
Returns
Products that have been custom-made, such as carpets, in accordance with the specifications you entered cannot be returned.
Art
shipping costs
The works of art are supplied by the artist. No costs will be charged for this
Delivery time
When the order is completed, you will be asked to choose a delivery time. If you are not present at the time of delivery, an additional fee will be charged.
Returns
The artwork is unpacked upon delivery. At the time of delivery of the artwork, a decision can be made to cancel the purchase. Later this will no longer be possible.