Terms and Conditions

1. Use of the website

1.1 It is your own responsibility to handle your account details with care. In addition, you have a duty of confidentiality with regard to your account details and passwords for using the website. If you suspect that your account details or passwords for the website have come into the possession of a third party, you are obliged to inform Renès immediately. You must ensure that your account information is complete and accurate.

1.2 Renès accepts no liability for loss or theft of the data in article 1.1.

1.3 Renès will ensure that the website information is as accurate and correct as possible, but cannot guarantee that all information is accurate and up-to-date at all times. If you notice that incorrect information is being shared, you can inform Renès.

1.4 You are responsible for adequate virus protection software on your computer, or the computer you use. Renès does not guarantee a website that is free of viruses.

1.5 Renès does not guarantee that the website is fully available at all times. Renès may suspend or terminate access to the website without any notice.

1.6 Renès may adjust the General Terms and Conditions from time to time. We recommend that you consult these conditions regularly.

1.7 How does Renès handle your personal data? Renès processes your personal data in accordance with the Renès Privacy Policy .

2. Website Sales Conditions

On this page, and the documents and pages explicitly referred to from this page, you are informed about Renès and the legal terms and conditions (hereinafter “the terms”) under which Renès products (hereinafter “the products”) are offered on the website and sold.

These terms and conditions apply to any agreement between you and Renès relating to the sale of products to you. You are requested to read these terms carefully and ensure that you understand them before ordering any products via the website. Renès would like to point out that, by ordering one or more products via the website, you agree to be bound by these terms and conditions and the associated documents and pages that are explicitly referred to.

Renès recommends that you print or save a copy of these terms and conditions on your computer.

Renès adjusts these conditions from time to time. You are therefore requested to review these conditions each time you intend to order products via the website to be aware of the current conditions at that time.

These conditions and every agreement between you and Renès are drawn up in the Dutch language, unless expressly agreed otherwise.

3. Products

3.1 The images of the products on the website are included for illustrative purposes. Although Renès makes every effort to provide accurate information regarding size, weight, capacity, dimensions and colors of the products, minor deviations may occur. Renès cannot guarantee that the display of the products on your screen is a completely accurate representation of the products.

3.2 The packaging of the products may differ from the images on the website.

3.3 All products on the website are offered subject to availability. You will be informed as soon as possible if, after placing the order, it is discovered that the product is no longer in stock. In this case the order will not be processed.

4. For consumers

This Article 4 only applies if you are a consumer.

4.1 If you are a consumer, you can only order products via the website if you are at least 18 years old or have received explicit permission for the order from the person in charge of authority.

4.2 As a consumer, you have the right to the conformity of the products, in accordance with laws and regulations. For more information about your rights as a consumer, please refer to the website .

5. For business customers

This article 5 only applies if you are a business customer.

5.1 If you are not a consumer, by accepting these terms and conditions you confirm that you are authorized to enter into an agreement for the person for whom you order products via the website.

5.2 These terms and conditions and the documents expressly referred to in them constitute the entire agreement between you and Renès. This Agreement supersedes all prior written or oral agreements, promises, understandings, warranties, representations and understandings between you and Renès with respect to the Products. No rights can be derived from any agreements previously mentioned.

6. How does the agreement between you and Renès come about?

6.1 The ordering process makes it possible to check and adjust orders before sending the order. For this reason, you are requested to take the time during the ordering process to read each page and check your order at each step.

6.2 After you have placed an order, you will receive an email from Renès confirming that your order has been received (the confirmation of receipt). This email does not mean that your order has been accepted and is for information purposes only. Your order will be accepted in the manner described in Article 6.3.

6.3 Renès confirms acceptance of your order by sending an email to you confirming that the products have been dispatched (the dispatch confirmation). The agreement is concluded when Renès sends you the shipping confirmation.

6.4 If Renès cannot deliver a product, for example because the product is no longer in stock or available, or if there is an incorrect pricing as described in article 10.5, you will be informed of this by e-mail. In this case, the order will not be processed by Renès. If you have already paid for the products, Renès will refund you the full amount as soon as possible.

7. Your consumer rights

This Article 8 only applies to consumers. Your consumer rights regarding returns and refunds (the right of withdrawal)

7.1 The right of withdrawal means that you as a consumer have the right to terminate the agreement within a period of 14 days without giving reasons. Renès offers an extended period of 30 days for this. The withdrawal period expires 30 days after the day on which you as a consumer take physical possession of the products.

7.2 As a consumer, you may unpack and try out the product, but not more than is necessary to assess the product. As an example, in the case of a vacuum cleaner, you may test whether the suction power is satisfactory by turning it on and trying it on a limited area. However, you are not supposed to use the vacuum cleaner completely. If, in accordance with 8.6, the products are returned with visible damage, wear or signs of use, Renès may charge for this by deducting the damage from the purchase amount, in which case only the residual value will be reimbursed. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

7.3 To exercise the right of withdrawal, you must inform Renès of your decision to withdraw from the contract by an unequivocal statement (by post, e-mail or telephone). You can also do this by returning your product using the returns form that is included with your delivery. If you have not received it, you can download it here.

7.4 If you do not have a return form, you can add a letter to your return shipment yourself. In order to identify your purchase, your cancellation request should include at least the following information: the reference number (for example 1-1234567) stated on the proof of purchase you received; and your full surname and zip code.

In addition, your request must include your signature, the date you placed the request and the telephone number where you can be reached.

You can send your request to exercise the right of withdrawal by email, post or telephone to our Helpdesk using the following information:

Email: shop@studiorenes.be

7.5 To exercise the right of withdrawal, you are expected to send the email or letter to or contact Renès by telephone in a timely manner using the details stated in Article 8.4, in any case at the latest on the day on which your right of withdrawal expires. After receiving your request to exercise the right of withdrawal, you will receive instructions from Renès on returning the goods, if they were not included. You must return the delivered product to Renès within 14 days after exercising your right of withdrawal.

7.6 If the right of withdrawal is used correctly, Renès will promptly refund the amounts already paid by you, subject to any depreciation as determined in Article 8.2, and no later than fourteen (14) calendar days following the day on which Renès makes the decision to exercise the right of withdrawal. received the right of withdrawal. However, Renès has the right to withhold the refund until Renès has received all the products back, or until you have demonstrated that you have returned the products, whichever comes first.

7.7 If you have chosen a delivery method for the delivery of the Products that deviates from the cheapest standard delivery method (where different delivery methods are offered), you will be informed whether these additional delivery costs will be refunded upon exercise of the right of withdrawal or not.

7.8 You will be reimbursed using the same payment method as the original transaction was made, unless he has expressly agreed otherwise. No costs will be charged for this refund.

8. Delivery

8.1 Your order will be fulfilled on or around the expected delivery date as indicated in the shipping confirmation, unless there is force majeure (as described in Article 14). If the expected delivery date cannot be met due to force majeure, you will be contacted about an adjusted expected delivery date.

8.2 Delivery is completed once the products have been delivered to the address you provided. You are responsible for the products from the moment of delivery.

8.3 The risk of loss and damage to the products and title in the products pass to you upon delivery.

If you have submitted a request to Renès to recycle your old device, you are requested to pack the device in such a way that it is suitable for shipping. Add a clearly visible and legible label to the packaging, with the text 'Return for recycling', stating your order number. Renès cannot return your old device to you once it has been collected for recycling.

Orders on the website are only delivered in Belgium. Shipping to certain areas may take longer than stated. For more information, please contact Renès at shop@studiorenes.be.

9. Price

9.1 The prices of the products are displayed on the website. Renès takes all reasonable steps to ensure that the prices of the products are correct at the time of publication. If you nevertheless discover an error in the prices of the products you have ordered, you can consult article 10.5 for the consequences.

9.2 The prices of the products may change from time to time. These changes do not apply to your order if you have already received the shipping confirmation from us.

9.3 The price of a product includes VAT (the current rate and where applicable). If the VAT rate changes between the date of your order and the date of delivery, Renès will adjust the VAT amount payable by you and notify you, after which you can decide to cancel your purchase. The VAT adjustment does not apply if you have already paid for the products in full before the change in the VAT rate takes effect.

9.4 The price of a product as shown on the website does not include shipping costs. Orders from €100 are delivered free of charge. We do our best to deliver orders placed before 2:30 PM on workdays the next working day. Attachments and accessories can be shipped separately and are generally delivered within 2 working days. From time to time Renès uses an adjusted delivery time, this is especially the case during public holidays or due to other incidents, this will be communicated on the website.

9.5 The website contains various products. It is always possible that, despite all efforts, some products may be mispriced. If Renès discovers an error in the price of the products you have ordered, Renès will inform you of the incorrect price and you will be given the choice of continuing to purchase the product at the correct price or canceling your purchase. Your order will not be processed until your instructions have been received. If it is not possible to contact you via the contact details you provided in the ordering process, Renès will consider your order as canceled and will inform you in writing. Renès would like to point out that there is no obligation to deliver the products to you at an incorrect (too low) price, if the incorrect pricing is based on a clear and cognizable error and you should reasonably have realized that the products were incorrectly priced , regardless of the stage of the ordering process.

10. Payment

10.1 Payment can be made using Paypal, Google Pay, Bancontact, Mastercard, Visa, Maestro.

10.2 If you opt for prepayment on our website, you cannot assert any rights regarding the execution of the order in question before the stipulated prepayment has been made.

10.3 When paying by credit card, the amount charged to the card will only be debited after delivery (post-payment). When paying with Bancontact, the amount will be debited immediately upon confirmation of the order (prepayment).

10.4 You are obliged to report any inaccuracies in payment details provided or stated to us without delay.

10.5 If you, as a consumer, do not meet your payment obligation(s) on time, after we have informed you of the late payment and we have granted you a period of 14 days to still meet your payment obligations, you are entitled to of payment within this 14-day period, statutory late payment interest is due on the amount still due and we are entitled to charge the extrajudicial collection costs incurred by us. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next €2,500, and 5% on the next €5,000, with a minimum of €40.

11. Liability of Renès if you are a business customer

This article 12 only applies if you are a business customer

11.1 Renès supplies products for your business' internal use only and you agree that you will not use any of the products for resale, rental or other business use.

11.2 Notwithstanding the liability that cannot be excluded under the law, Renès does not accept under any circumstances any liability arising from or related to these conditions, the agreements concluded hereunder or the use of the products purchased hereunder, in any way whatsoever. also and regardless of whether it arises from or is caused by breach of contract (including gross negligence), tort or breach of statutory duty:

1. any lost profits, lost sales, lost business or profit;
2. loss or damage to data, information or software;
3. loss of business opportunities;
4. loss of anticipated savings;
5. loss of goodwill; or
6. any other indirect or consequential damage.

11.3 Subject to Article 12.2, Renès limits its liability in relation to these terms and conditions, the agreements concluded hereunder or the use of the products purchased hereunder, in any manner whatsoever and regardless of whether it originates in or is caused by a breach of contract ( including gross negligence), tort or a violation of legal obligations, up to a maximum of the purchase price of the products that caused or gave rise to the damage.

11.4 The limitations of liability as set out in articles 12.2 and 12.3 do not apply in the event of fraud or intent by Renès, in case Renèss actions or omissions have caused bodily injury or death, or in case these are not excluded or limited under applicable law could be.

11.5 Unless expressly included in the terms and conditions and without prejudice to its legal obligations which cannot be excluded or limited, Renès gives no warranty and assumes no obligations whatsoever in relation to the products. Any warranty or condition that could be applicable or incorporated into this agreement by law, regulation or custom is excluded as far as legally possible. Renès is not responsible for ensuring that the products are suitable for your purposes.

11.6 If Renès does not comply with these conditions, it will first try to repair the shortcoming attributable to it (including the non-conformity of the products with the warranty granted in this article). If recovery is not possible or cannot reasonably be expected from Renès, Renès will be responsible for any loss or damage you suffer as a direct result of Renès' breach of these terms, subject to the limitations set out in this Article 12.

11.7 The parties expressly acknowledge and accept that the provisions included in this article 12 are inextricably linked to the price of the products. The parties expressly acknowledge that without these provisions they would not have concluded the agreement under the same conditions.

12. Liability of Renès if you are a consumer.

This Article 13 only applies if you are a consumer.

 

12.1 The Products are only suitable for domestic or otherwise private use and you agree that you will not use any of the Products for professional resale, rental or any other business use.

 

12.2 Renès only provides a warranty on products if this is expressly included in these conditions or if these are legally determined, otherwise Renès does not assume any obligations with regard to the products.

 

12.3 If you are a consumer, under applicable law, Renès is responsible for any lack of conformity that exists upon delivery of the products and that manifests itself within a period of two (2) years from the date of delivery.

 

12.4 If such a defect occurs during this period, you are entitled, at your option, to the free replacement or repair of the product (unless this is impossible or unreasonable). Only if the repair or replacement is unreasonable or impossible or cannot be carried out within a reasonable period, you are entitled to a price reduction or the termination of the agreement. However, you cannot request the termination of the agreement for a minor defect.

 

12.5 When making a refund, Renès may take into account the use and enjoyment you have made or had of the product since delivery.

 

12.6 In order for you to be able to rely on this warranty, you must notify us of the defects in writing within two (2) months after you discovered them. In the absence of such notice, you lose your right to bring a claim for lack of conformity against Renès.13. 3. The above does not affect your legal rights as a consumer to invoke the legal guarantee as provided for in Article 1649bis et seq. of the Belgian Civil Code.

 

12.7 Notwithstanding the liability that cannot be excluded under the law, Renès does not accept under any circumstances any liability arising from or related to these conditions, the agreements concluded hereunder or the use of the products purchased hereunder, in any way whatsoever. also and regardless of whether it arises from or is occasioned by breach of contract, tort or breach of statutory duty:

1. any lost profits, lost sales, lost business or profit;
2. loss or damage to data, information or software;
3. loss of business opportunities;
4. loss of anticipated savings;
5. loss of goodwill; or
6. any other indirect or consequential damage.

 

12.8 Subject to Article 13.4, Renès limits its liability in relation to these terms and conditions, the agreements concluded hereunder or the use of the products purchased hereunder, in any manner whatsoever and regardless of whether it originates in or is caused by a breach of contract, tort or a violation of legal obligations, as the case may be, up to a maximum of the purchase price of the products that caused or gave rise to the claim.

 

12.9 The limitations of liability as set out in articles 13.4 and 13.5 do not apply in the event of fraud or intent by Renès, in case Renèss actions or omissions have caused bodily injury or death, or in case these are not excluded or limited under applicable law could be.

 

13. Force majeure

13.1 Renès is not liable or responsible for any failure to perform or any delay in the performance of the agreement in the event of force majeure.

13.2 Force majeure means any event over which Renès has no reasonable influence and as a result of which the execution of these conditions or any agreement hereunder has become reasonably impossible. This includes, but is not limited to, default or force majeure of Renès' suppliers, strikes or other industry actions by third parties, civil unrest, riots, invasion, terrorist attack or threat thereof, war or threat or preparation thereof, fire, flood or any other natural disaster, a failure of telecommunications networks or the impossibility of using the necessary means of transport, but other situations may also fall under force majeure.

13.3 If a situation of force majeure occurs and this has consequences for the fulfillment of the agreement

14. you will be informed about this as soon as possible; and
15. Renès' obligation under the agreement will be suspended and the time within which it will be fulfilled will be extended for the period in which the force majeure situation affects the delivery of the products. Renès will agree a new order date with you when the force majeure situation has ended.

14. Communication between Renès and you

14.1 Where these terms and conditions refer to writing, this also includes email and other electronic communications.

14.2 If you are a consumer: A. To withdraw from the agreement, you can contact Renès via the addresses included in Article 8. Your revocation will take effect from the moment you send your email or letter to Renès. B. If you wish to contact us for any other reason, you can do so by e-mail or by post at help@Renès.be or ([Renès BV, De Ruijterkade 139, 1011 AC te Amsterdam]). You can also call our customer service on 0800-39208.

14.3 If Renès needs to contact you for written notification, this will be done by e-mail or by post, using the information you provided with your order.

14.4 If you are a business customer:

1. any notification in connection with the agreement, from you to Renès, or from Renès to you, must be in writing. The written notice must be delivered personally, by post (delivered the next working day) or sent by e-mail or posted on the Renès website, provided this is done on the appropriate channel.
2. a written notification is deemed to have been received: in the case of personal delivery: at the time it is registered at our (or your) office, if sent by post: no later than the second working day after sending the postal item, if by e-mail sent: no later than the first working day after sending the email and if posted on our website: immediately, it being noted that a notification from you to us will only be received immediately if this notification is posted during a working day and during office hours.

15. Other Important Terms

15.1 Renès reserves the right to transfer the rights and obligations arising from any agreement between Renès and yourself to another organization (within or outside the group of Renèss companies). This has no effect on your obligations as stated in these terms and conditions.

15.2 You may transfer your rights and obligations under an agreement referred to in Article 16.1 to a third party if we agree to this in writing.

15.3 An agreement as referred to in Article 16.1 has been concluded between Renès and you. Other than pursuant to Articles 16.1 and 16.2, no other persons or organizations can claim any performance under this agreement.

15.4 To the extent that a court rules that a part, article or paragraph of an article of these conditions is unenforceable, these conditions will otherwise remain in force. We hereby agree that the unenforceable portion of these Terms will be replaced by a legally permissible provision that most closely approximates the purpose and spirit of the expired portion.

15.5 If and to the extent that we fail to insist that you comply with your obligations under these terms, if we fail to enforce our rights against you, or if we delay in exercising our rights, this will not mean that we have waived our rights against you and Nor does this mean that you do not have to comply with these obligations. If we do not rely on a failure on your part, we will only confirm this in writing. Such written notice does not mean that we will not rely on any subsequent default by you.

15.6 All questions and disputes concerning the validity, interpretation, enforcement, performance or termination of these terms and conditions or any order or agreement thereunder will be governed by Belgian law, to the exclusion of any IPR provisions that would apply to a law other than that of Belgium. to make. To the extent necessary, the parties hereby expressly exclude the application of (i) the provisions of the Vienna Sales Convention, as well as (ii) the provisions of Title 3/1 of Book VI of the Code of Economic Law. Any dispute arising from or related to these terms and conditions, or any order or agreement thereunder, must be submitted exclusively to the competent courts of Brussels (Belgium).

15.7 If any provision in these terms and conditions is or becomes ineffective, incorrect or invalid in whole or in part, this will not affect the effectiveness and validity of the other provisions. The parties agree to replace the ineffective, invalid or conflicting provision with a valid provision that best serves the intended economic purpose. The same applies in case of omission.

15.8 Renès endorses the guidelines of BeCommerce. The objective of the BeCommerce quality label code of conduct is to establish basic principles that must be adhered to in order to provide consumers with the necessary guarantees, allowing an essential relationship of trust to be built between sellers and buyers in the field of distance selling, with a focus on e -commerce. You can download the full BeCommerce guidelines here.

EN: https://www.becommerce.be/web/image/6316

FR: https://www.becommerce.be/web/image/6311

16. Promotions and discount codes

16.1 Promotions on our website are temporary. Renès reserves the right to terminate promotions when it sees fit.

16.2 For promotions that sell out quickly, the item in question may have sold out even though you have completed the order. In that case, Renès cannot guarantee that the item in question can still be delivered. If the item will remain sold out for a period to be determined, Renès will contact you to indicate this. If Renès sees a suitable alternative to this, this offer will be made to you.

16.3 Discount codes are only valid for orders placed online in the Renès webshop. The terms discount code and promotional code are used interchangeably, and in this article both refer to a benefit that can be obtained by entering a code on the Renès webshop.

16.4 Promotions with discount codes do not apply in combination with other promotions and/or discounts.

16.5 At the time of ordering, promotional codes entitle you to a discount on a new order you place with Renès.

16.6 If, in the opinion of Renès, a discount code is not valid for the order placed, Renès reserves the right to refuse the order.

16.7 Renès reserves the right to exclude certain items from promotions, which means that discount codes cannot be applied to these products.

16.8 Discount codes are only valid for certain products, while stocks last, and can be withdrawn at any time.

16.9 Only one promotional code can be used per order.

16.10 If part of the order is returned, the value of the discount applied to that order will be divided proportionately between the goods. The promotional discount cannot be used for replacement items: if the offer is still valid when you return a product, you must place a new order and use the original discount code.

16.11 If part of the order is returned, the value of the discount code will be divided proportionately over the goods. The amount in cash that is higher than this value, less any additional costs charged for the original order for delivery, gift wrapping or the like, will be returned.

16.12 If the announced promotion no longer applies to the order in the event of a return, Renès reserves the right to deduct the value of the offer from the refund.

16.13 Discount codes have no monetary value and are not tradable or exchangeable for cash or otherwise.

17. Corporate and Benefits Conditions

17.1 The 10% discount voucher can only be used when purchasing one Renès product via www.Renès.be

 

17.2 The discount voucher is not valid in combination with other vouchers.

 

17.3 The discount voucher is not valid in combination with other offers or promotions in the Renès online store.

 

17.4 The discount voucher is valid on the entire range with the exception of the Renès Airwrap multi-styler and Renès Supersonic hair dryer, accessories and parts.

 

17.5 The discount voucher cannot be exchanged for cash.

 

17.6 You can redeem 1 discount voucher per product.

 

17.7 The discount voucher can be used once.

 

17.8 The discount voucher is valid for one year.

 

17.9 The discount voucher can be redeemed for a product from € 250

 

17.10 It is not permitted to resell discount vouchers and/or products purchased with a discount voucher.

18. Privacy Policy

18.1 Renès strives to protect your privacy in accordance with legal obligations. Renès has drawn up a Privacy Policy for this purpose (hereinafter the "Privacy Policy"). This explains, among other things, which personal data Renès collects and for what purposes this is done. The Privacy Policy also contains information regarding your right of correction and right of objection.

 

18.2 For more information, Renès refers to the Privacy Policy. This Privacy Policy is part of these General Website Terms and Conditions.

19. Cookies

For more information about Renès' use of cookies, please refer to the Renès Cookie Policy. The Renès cookie policy is part of these General Website Terms and Conditions.

20. Third Party Websites

20.1 As part of our service to you, Renès may, at its sole discretion, provide links to third party websites operated and operated by third parties. These websites have their own information collection practices and conditions.

 

20.2 Renès is not responsible or liable for the way in which third parties process your personal data, nor for the content of their websites. We advise you to carefully read the privacy policies of these websites, including websites that can be accessed from this website.

21. Liability

21.1 Renès is not liable for any damage whatsoever arising from or related to the use, or inability to use, the website and/or its content. This also applies to websites that are in some way connected to the Renès website, in particular by means of hyperlinks. This exclusion of liability applies to all damages, including loss of revenue, loss of profits or expected profits, loss of turnover, contracts or goodwill or damage to reputation, loss of expected savings, loss, damage or destruction of data, or any other damages or indirect consequential damages of any kind, regardless of how such damage or loss arose and whether arising out of or caused by breach of contract, tort or breach of statutory duty, and shall apply to both use and inability to use the website and the linked websites.

 

21.2 The limitations of liability set out above do not apply in the event of fraud or intent by Renès, in case Renès' actions or omissions have caused bodily injury or death, or in case these could not be excluded or limited under applicable law.

22. Intellectual Property Rights

22.1 All (intellectual) property rights to information that form part of the website, including in any case trademark rights, trade name rights, copyrights and rights to the underlying software, remain with us or our licensors at all times, unless stated otherwise.

 

22.2 It is not permitted to use the website in a manner that infringes any (intellectual) property rights or other rights of Renès.

23. Applicable law

Belgian law applies to these General Terms and Conditions and to every agreement between you and Renès, with the exclusion of any IPR provisions that would make a law other than that of Belgium applicable, unless expressly agreed otherwise. Any dispute arising from or in any way related to these General Terms and Conditions must be submitted exclusively to the competent courts of Brussels.

24. Disputes Committee

The European Commission has an online platform for consumers to report extrajudicial disputes. You can find this via the following link: http://ec.europa.eu/consumers/odr/. You can use the platform to resolve disputes with Renès.